KYC & AML Policy
Every Iron Fundalis account is verified before it can be funded or used for withdrawals. This page explains what we check, which documents we accept, how long it takes and what is expected of you.
- Identity checks on every account
- Documents handled confidentially
- Ongoing transaction monitoring
On this page
- What KYC means
- What AML means
- Why verification is required
- Accepted documents
- Verification steps
- How long it takes
- Why a check can fail
- Ongoing monitoring
- Your obligations
- Questions
What "Know Your Customer" means
Know Your Customer (KYC) is the standard process by which a financial service confirms that a client is a real, identifiable person, and that the information provided at registration is accurate.
In practice, KYC at Iron Fundalis means we collect and confirm a small set of basic facts about you: your full legal name, your date of birth, your country of residence, your contact details and the payment method you intend to use. We compare the details you typed into the sign-up form with the details shown on the documents you upload.
What we do not do
We will never ask for your internet banking credentials, complete card PIN, or device access permissions. Our staff members are instructed never to solicit these details. Should you receive such a request, it does not originate from us and must be reported via the abuse reporting mechanism.
What "anti-money laundering" means
Anti-money laundering (AML) comprises the procedural safeguards and operational measures that financial institutions implement to ensure their services cannot be exploited for laundering criminal proceeds, financing prohibited operations, or masking the genuine source of assets.
AML controls are broader than a one-off identity check. They cover risk classification of new accounts, sanctions and politically-exposed-person screening, limits on unusual funding patterns, record keeping, internal escalation of suspicious activity and, where the applicable law requires it, reporting to the competent authority.
In situations where AML compliance requirements and customer directives are at odds, AML compliance takes precedence. This may result in transaction postponement, a demand for further supporting documentation, or temporary account limitations pending resolution.
Why verification is required
- 01
Legal obligation
Services that hold or transmit client funds are generally required to identify their clients before providing the service. This is not optional and applies to every account without exception.
- 02
Protecting your money
Verification establishes a verifiable connection between an account and a single, identifiable person. This substantially reduces the risk of unauthorised account compromise, and ensures that funds can only be returned via payment channels that have been validated as yours.
- 03
Keeping the platform clean
Screening prevents individuals or entities under sanctions and opaque corporate structures from operating on our platform, thereby safeguarding all other users.
- 04
Faster payouts later
An account verified up front does not have to stop for checks at withdrawal time, which is when delays are least welcome.
Which documents are accepted
We may request documentation from up to three separate categories. Submissions must be colour photographs or PDF documents, completely visible within the frame, unaltered, with all edges and written content clearly readable.
1. Identity document
A government-issued document that shows your photograph, full name, date of birth, document number and expiry date. Commonly accepted types are a passport, a national identity card, or a driving licence where it is issued as a photographic identity document. The document must be valid and not expired.
2. Proof of address
A recent document, usually issued within the last few months, showing your name and your residential address as it appears on your account. Typical examples are a utility statement, a bank or card statement, a local tax or municipal notice, or an official letter from a public authority. Post-office boxes and addresses belonging to someone else are not accepted.
3. Proof of payment method
Evidence that the funding instrument belongs to you. For a card, that is normally an image of the card showing your name, the first six and last four digits and the expiry date, with the remaining digits and the security code covered. For a transfer from a bank account, that is a statement or confirmation in your name showing the account identifier. For an electronic wallet, a screenshot of the account profile showing your name and the account identifier.
Formats and file size
Upload limits, accepted file types and any additional document requests are shown in the verification area of your account. Documents in a language other than the account language may require a translation; the compliance team will tell you if that applies.
The verification steps
- 01
Register
Register using your true legal name, birth date, location of residence, email address and contact number. Discrepancies between your supplied details and your submitted identification represent the primary source of processing delays.
- 02
Confirm contact details
Validate your email address and, if necessary, confirm your phone number. This verification demonstrates that these communication methods are under your control.
- 03
Upload your identity document
Upload the pages that carry your photograph and personal data. Some checks include a short liveness or selfie step to confirm the document belongs to the person holding it.
- 04
Upload proof of address
Upload a recent qualifying document in your name at the address on file.
- 05
Confirm the payment method
Provide proof of the instrument you will use to fund and to receive withdrawals.
- 06
Screening and review
The verification unit examines your submission, executes mandatory sanction and risk assessments, and either authorises the account or requests amendments.
- 07
Confirmation
You will be notified when your account status is updated. Your current verification status is continuously available within your account's verification section.
How long a check takes
Most complete submissions are reviewed within a few hours to a couple of business days. Files that need a second look, a translation or an additional document can take longer.
Review times depend on volume, on the quality of the uploads and on whether any additional screening is triggered. The processing window that applies to your account, together with the current status of each document, is shown in your account area - that published figure is the one to rely on, not any figure quoted elsewhere.
- Clear, complete, unedited uploads are reviewed fastest.
- Applications received outside standard operating hours will be processed during the subsequent business day.
- Enhanced review, where required, adds time and is communicated to you.
Why a check can be rejected
A rejection is usually a document problem, not a judgement about you. In most cases you can simply re-upload and the account is approved on the second attempt.
| Reason | How to fix it |
|---|---|
| Image blurred, cropped or glare-covered | Retake the image in natural light, positioned flat against a contrasting background, ensuring all four edges are captured. |
| Document expired | Upload a currently valid document. |
| Name or date of birth does not match the account | Update your account information, or substantiate any legal name modification with appropriate documentation. |
| Proof of address too old or not in your name | Provide a recent qualifying document issued to you at your registered address. |
| Payment method belongs to a third party | Use an instrument in your own name - third-party funding is not accepted. |
| File edited, cropped to hide data, or a screenshot of a screen | Provide an unchanged original document or PDF image. |
| Residence in an excluded jurisdiction | The account cannot be activated; please consult our licensing page for our standard approach to such circumstances. |
Should any ruling be ambiguous, reach out to support for clarification. We will provide details to the extent permitted by legislation.
Ongoing transaction monitoring
Verification is not a one-time event. Accounts and transactions are monitored for as long as the relationship lasts.
What is monitored
Deposit and withdrawal behaviour, switching between payment methods, relocation or contact information changes, engagement patterns inconsistent with your initial registration information, and any activity identified by our screening mechanisms.
What can happen as a result
- A demand for current documentation or justification regarding fund origins.
- A freeze on a particular transfer during the examination phase.
- Adjustment of the limits published in your account.
- Suspension or termination of the account where statutory provisions mandate it.
Records
Identifying information and payment histories are preserved in accordance with applicable regulatory periods following account termination, and are managed pursuant to our Privacy Policy. In certain circumstances the law prevents us from telling a client that a report has been made.
Your obligations
- Give accurate, current and complete information, and keep it up to date.
- Use only your own funds and your own payment instruments - never someone else's.
- Keep one account only, and keep your credentials private.
- Respond to document requests within the timeframe stated in the request.
- Tell us promptly if you change country of residence, legal name or payment method.
- Notify us without delay of any suspected unauthorised usage of your account.
Submitting falsified or altered documents is a serious matter. It leads to closure of the account and, where applicable law requires, notification of the competent authority.
Where to ask questions
If anything on this page is unclear, or you want to know the exact status of your own verification, ask us before uploading again.
Who reviews my documents?
A trained compliance reviewer. Files are stored on restricted systems, and access is limited to staff who need it for the check.
Can I start before I am verified?
You can register and explore the account, but funding, trading and withdrawals depend on the verification status published in your account.
Do I have to verify again later?
Possibly. Documents expire, addresses change and periodic refresh is a normal part of AML compliance. We will contact you if a refresh is needed.
How do I contact the compliance team?
Use the contact route on our contact page and mention "KYC" or "verification" in your message, together with the email address on your account. Please do not send document images by unsecured channels - upload them in the account area instead.
Get verified once, cleanly
Roughly nine out of ten delays originate from three issues: an obscured photograph, expired address verification, and a payment channel registered under another person's details. Addressing these components typically results in successful verification on initial submission.
Need help with a document?
Our customer service representatives can provide specific information about which document failed assessment and the corresponding reason.
- Begin by reviewing your account's verification section.
- Then contact support with your registered email address.